Tag Archive for Medical Transcription Service

Verbatim Transcription

Should doctors be taken word-for-word?

By Cheryl McEvoy

A run-on sentence. A misspelled drug. A superfluous comma. Heck, maybe even a split infinitive. Dictation errors can irk word-wary MTs, but should they be forced to overlook such grammatical offenses? Thus begins the debate over verbatim transcription, a contractual item that makes MTs withhold all judgment — medical, grammatical or otherwise — and simply type what the dictator says. The controversial practice pits risk management against quality assurance (QA), but MTs’ reputations and patient care are what’s on the line.

While traditional transcription lets MTs correct punctuation, misspellings and dictation errors at their discretion, verbatim transcription requires MTs to transcribe notes exactly as dictated. The practice is usually based on the client’s preferences; if a doctor doesn’t want his words altered, the MT is expected to transcribe word-for-word. There are arguments for and against the no-edits approach, but most MTs aren’t thrilled about it.

The running joke is, “If you want verbatim transcription, I will put in every ‘uh,’ ‘ah,’ ‘oh’ and ‘um’ that you have dictated,” said Barb Marques, CMT, AHDI-F, president-elect of the Association for Healthcare Documentation Integrity (AHDI).

In reality, it’s no laughing matter.

Risky Business

Doctors can make mistakes, so risk managers champion verbatim transcription as a way to keep MTs from taking the fall, according to Donna Brosmer, CMT, AHDI-F, NREMT-B, quality officer, Spheris. If the document ends up in court, an MT can claim no culpability because the doctor requested the dictation be transcribed word for word. If the MT changed any words, he or she might be held accountable for the error – a mark hospitals and medical transcription service organizations (MTSOs) don’t want on their hands.

But many say verbatim transcription neglects the value a skilled MT can bring to the table. With knowledge of diseases, diagnoses, treatments and medical terminology — not to mention, a knack for grammar and punctuation — MTs can serve as the first line of defense against errors, according to Brosmer. “You have a group of very intelligent people creating these reports, transcribing these reports,” she said.

For example, a good MT would know the difference between Xanax and Zantac and could correct the mix-up if a doctor misspoke, Brosmer said. MTs are also trained to notice when a doctor switches between left and right.

“If he said ‘right foot’ five times in the report and he gets down to the bottom and says ‘left,’ 99.9 percent [of the time], he really does mean the right foot,” Marques said.

Errors like that are becoming more common as good dictators become few and far between. With doctors able to dictate from their Blackberrys and iPhones, MTs are struggling to hear over the background sound of gyms, pools and oncoming traffic, Brosmer said.

Physicians are also getting more lax. Marques said today’s rising doctors do not speak in complete sentences, making it harder to understand the report. While a skilled MT would have the confidence to edit and make corrections without delaying the report, with verbatim transcription, the MT would have to query the physician or flag errors in hopes he would re-examine his work.

Making matters worse, many doctors don’t review their transcribed reports, according Lesli McGill, director of U.S. operations, SPi Healthcare. McGill hails from the “old school” of transcription, where she learned to edit as she transcribed. She recalled the “rubber stamp” method physicians used to approve reports — simply passing it on without so much as a glance. In today’s electronic environment, that stamp has been replaced with a click of approval, making it even easier to overlook flagged items.

Employee Pride

What the controversy boils down to is quality. MTs pride themselves on delivering a timely and accurate record, so they loathe initialing a document that isn’t up to par — especially if that document is hauled into court. “[MTs] want people to understand they did the best job they could with that document,” McGill said. “It reflects badly on them if it’s a verbatim account and you’ve got a bad dictator.”

The squabble isn’t likely to end soon, the experts said. The topic was among discussions at the Medical Transcription Industry Association (MTIA) Convention last April, and it’s expected to be on MTs’ minds at the AHDI conference later this month. In health care, quality isn’t something to take lightly; a mistake that slips through the cracks could mean the difference between life and death. MTs are supposed to be the first defense against errors, but amid the skirmish of lawsuits and legal liability, some fear verbatim transcription will push patient care to the wayside.

Cheryl McEvoy is an editorial assistant with ADVANCE

Above article published on

http://health-information.advanceweb.com/editorial/content/editorial.aspx?cc=202692

MTIAPI and MTIA Forged Medical Transcription Accord

The Medical Transcription Industry Association of the Philippines, Inc. (MTIAPI) has forged an agreement with the US-based Medical Transcription Industry Association (MTIA) to protect the interest of the industry.

MTIAPI president Myla Rose Mundo-Reyes, who attended the Building a Viable and Sustainable Relationship with Offshore MT Service Organizations by the Medical Transcription Industry Association (MTIA) conference held recently in Long Beach, California reported.

“I was actually glad that the participants’ concerns on quality, data privacy, public holidays and government support in policy making were openly raised because I was given the opportunity to inform them that the Philippines is addressing exactly the same issues that really matter to our clients,” Reyes said.

Reyes reported that MTIAPI and MTIA agreed to forge a partnership to protect the interests of the industry and its players. Some of the highlighted areas of cooperation were policy enforcement on data privacy protection, intellectual property rights protection of their MT curricula, certification of MT workers and training facility accreditation, a company verification process, and some business matching activities for MTIA’s US Medical Transcription Service

Organizations (MTSO) members looking for offshore partners.

Colin Christie, CEO of MXSecure and MTIAPI director who joined the meeting viewed the meeting as a great step towards future cooperation.

“The well-attended panel discussion has torn down barriers to the Philippines’ emergence as the outsourcing and offshoring destination of choice and presented the country as having viable solutions for US MT companies looking for a virtual extension office so as to expand their businesses.

Reyes, who is also the managing director of Total Transcription Solutions, Inc., explained that the panel discussion corrected some of the participants’ negative perceptions about offshoring and informed them of where to go, who to talk to, and what to consider if they want to explore outsourcing to other countries.

“I was actually glad that the participants’ concerns on quality, data privacy, public holidays and government support in policy making were openly raised because I was given the opportunity to inform them that the Philippines is addressing exactly the same issues that really matter to our clients,” she added.

Another MTIAPI delegate and marketing manager of IQ West, Sammy Pe, said that as a result of the panel discussion, he was able to get a number of leads at the convention.

MTIAPI director and Transkripsyo chief executive officer Michael Chua said, “It was a very good mission. I believe the delegation presented the Philippine value proposition very well. We are looking forward to having more US companies taking a second look at the Philippines for their outsourced transcription needs.”

Reyes added, “The challenge now is for our local stakeholders—the private sector and the government—to ensure that the right components are in place when the investors begin pouring in.”(BCM)

Above article published on

www.mb.com.ph

HIPAA Compliant Medical Transcription

Various healthcare settings in the United States including hospitals, clinics, long term acute care centers and healthcare centers are on the lookout for HIPAA compliant medical transcription service. To meet their requirements, top-quality, professional service providers offer medical transcription services that observe all the rules stipulated by HIPAA. HIPAA (Health Insurance Portability and Accountability Act) is the standard for electronic exchange of patient data in audio format into written text format. HIPAA compliant medical transcription ensures total confidentiality of patient data.

Comprehensive Transcription Solutions Maintaining Excellent Standard

An HIPAA compliant medical transcription company offers services in preparing a wide range of medical records including clinic notes, office notes, x-ray reports, operative reports, history and physical reports, letters, psychiatric evaluations, emergency room notes, consultation notes, discharge summaries, pathology reports and laboratory reports.

Professionals in these companies meet the medical transcription requirements of any facility utilizing state-of-the-art equipment, software technologies and techniques. To compete in this field, most providers make use of the services of highly skilled and experienced medical transcriptionists. In order to ensure 99% accuracy of the medical records, the service providers have in-house proofreaders, quality analysts and editors.

Advantages of Quality Medical Transcription Service

Today, most HIPAA compliant medical transcription companies aim at processing medical records in a cost-effective and time-saving manner. Incorporating the provision for toll-free telephone dictation, companies offer the best client-specific transcription service, which guarantees secure transmission; exceptional quality; HIPAA-compliant electronic delivery; unlimited storage and retrieval capabilities and 24-hour or STAT turnaround time.

Benefits of HIPAA compliant medical transcription service:

• Ensures privacy of patient records and data
• Increased efficiency
• Avoids fines and criminal penalties
• Streamlined process workflow
• Public exposure risk is low

Find the Provider Committed to Giving You the Best Service

If you need the support of a medical transcription company, find the right provider that would ideally meet your requirements. Other than medical transcription services, these firms also offer medical billing and coding services.

Above article published on

http://www.articlesbase.com/outsourcing-articles/hipaa-compliant-medical-transcription-891336.html

Outsourcing Medical Billing

In the past few years there is a dramatic change in the medical field and its treatment. Initially, while processing the insurance claims there are many administrative difficulties during the preparation of insurance policy procedures and dealing with complicated claim forms. To overcome with these obscurity doctors look out for outside help, and hire representatives to advise them, attend information about insurance company seminars, and provide them with regular clear financial reports.

This is process is called as medical billing outsourcing. Outsourcing Medical Billing acquire a profound working knowledge of the technologies and processes that are decisive to successful Business Process Outsourcing and afford a absolute scale of Back Office Outsourcing services in the areas of Medical Billing, Claim Adjudication, Call Center and Financial service. The most of the physician time is saved by means of medical billing outsourcing process. So that, physicians can much more concentrate on curing their patients. A medical billing firm will have the knowledge and experience technocrats to take care of all the medical billing issues. It makes free the other staff to concentrate on other aspects of running the practice which leads to added security to finance and transactions.

In a medical billing process all those claims will be submitted more quickly and follow-up will be more persistent-all adding up to more and quicker revenue for the practice. Medical billing firm will provide all the reports by means of monthly and detailing the financial health of the practice and can recommend ways to boost profitability as well. It process is used to improve the business and may not depend on individual to maintain the details. So the usage of medical billing outsourcing is very reliable to change medical billing expenses from a fixed cost to a variable cost and to improve the ability to manage our business.

A medical billing firm gives the detailed information that need to successfully negotiate a contract with a malpractice insurance carrier. The benefits of medical billing outsourcing include less paperwork and lower employee cost, minimized error and faster revenue receives. For minimized error the perfect audition is done by the supervisor. After the approval of supervisor the claims are sent to the process of revenue. One of the major advantage of medical billing outsourcing is it assists the physicians in saving money through payroll generation, equipment reduction, elimination of postage, and with software service support. Outsourcing to a professional billing company frees you from administration problems.

One of the important things has to be noted is while choosing the medical billing outsourcing the costs varies directly with the medical billing. If the medical billing drops, the cost drops. If the medical billing goes higher, then the costs do not rise suspiciously. This is the simple fact that makes the business planning easier. Outsourcing Medical Billing handles your Billing and Collections. Outsourcing to Offshore Medical billing will reduce your overhead while decreasing the claim payment turn around time. Enjoy the benefits of Outsourcing Medical Billing, Accounts Receivable Follow-up responsibilities to the experienced professionals in the Offshore Center.

Above article published on

http://www.articleclick.com/Article/Outsourcing-Medical-Billing/1046916

HIPAA Compliant Medical Transcription

HIPAA compliant medical transcription service guarantees full confidentiality of patient data.

Various healthcare settings in the United States including hospitals, clinics, long term acute care centers and healthcare centers are on the lookout for HIPAA compliant medical transcription service. To meet their requirements, top-quality, professional service providers offer medical transcription services that observe all the rules stipulated by HIPAA. HIPAA (Health Insurance Portability and Accountability Act) is the standard for electronic exchange of patient data in audio format into written text format. HIPAA compliant medical transcription ensures total confidentiality of patient data.

Comprehensive Transcription Solutions Maintaining Excellent Standard

An HIPAA compliant medical transcription company offers services in preparing a wide range of medical records including clinic notes, office notes, x-ray reports, operative reports, history and physical reports, letters, psychiatric evaluations, emergency room notes, consultation notes, discharge summaries, pathology reports and laboratory reports.

Professionals in these companies meet the medical transcription requirements of any facility utilizing state-of-the-art equipment, software technologies and techniques. To compete in this field, most providers make use of the services of highly skilled and experienced medical transcriptionists. In order to ensure 99% accuracy of the medical records, the service providers have in-house proofreaders, quality analysts and editors.

Advantages of Quality Medical Transcription Service

Today, most HIPAA compliant medical transcription companies aim at processing medical records in a cost-effective and time-saving manner. Incorporating the provision for toll-free telephone dictation, companies offer the best client-specific transcription service, which guarantees secure transmission; exceptional quality; HIPAA-compliant electronic delivery; unlimited storage and retrieval capabilities and 24-hour or STAT turnaround time.

Benefits of HIPAA compliant medical transcription service:

Ensures privacy of patient records and data
Increased efficiency
Avoids fines and criminal penalties
Streamlined process workflow
Public exposure risk is low

Find the Provider Committed to Giving You the Best Service

If you need the support of a medical transcription company, find the right provider that would ideally meet your requirements. Other than medical transcription services, these firms also offer medical billing and coding services.

Above article published on

http://www.buzzle.com/articles/hipaa-compliant-medical-transcription.html